Re: [tlug] Notebook Question

["Jonathan Q" <jq@example.com>]

On 9/11/2002, "David Santinoli" <u235@example.com> wrote:

>It's a typical YMMV case. I think it's hard to derive significant
hardware
>reliability info from a single experience with a notebook. (Of course
this
>holds in my case, too.)

That's true, one piece of hardware does not a trend make.  The support, or
lack therefor, for the product, is another issue.  My opinion of Sony is
about the same as Josh's opinion of Dell, the result of how they supported
(or failed to support) a Sony car stereo I owned some years ago.  It
consistently failed with the same problem, again and again.  It was
repaired six times in a year, and I wanted them to replace the entire unit.
 I wasn't even asking for my money back or for a new one; all I wanted was
a factory refurbished one, but they wouldn't hear of it.  After a year, the
warranty expired and it broke again within a week of that.  They wouldn't
even extend the warranty.

That was my first and last Sony electronic product - not because I believe
all of their products stink - in fact, I believe most of their products are
probably pretty good - but because of their utter failure to stand behind a
lemon product that should have been replaced.  To this day, I avoid by
anything with a Sony brand on it - even batteries for my (naturally,
non-Sony) PDA to the best of my ability.  As far as buying an major Sony
product like a video cam or computer, forget it.  They'd have to give it to
me for free to get me to use it.  If an apology was included along with the
free notebook, I'd consider that amends for their past screwup.

And now, back to our regularly scheduled programming :-)

I know a company that has a large number of Dell notebook and desktop
machines.  Failure rates seem to be about average, but the Dell notebooks
are disliked by basically everyone because they're so huge and heavy.  I
bet they had to load each one of those on a separate container ship because
of the danger of capsizing it :-)

Jonathan


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