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[tlug] [OT]Help Desk
- Date: Tue, 23 May 2006 17:44:55 +0900
- From: "Rena Oshima" <email@example.com>
- Subject: [tlug] [OT]Help Desk
Hello. This is Rena again.
My girlfriend is looking for someone like this below…do you know anyone??
Position: Help Desk Technician
Business Unit: IT Client Services
Report to: Manager, IT Client Services
General Summary of Position:
The IT Help Desk technician will support internal employees globally via the telephone, remote access tools and through our ticketing system. The position requires desktop experience, including hardware builds, deployment and software installations.
Troubleshoot and resolve hardware and software issues
Setup/ Troubleshoot Linux and Windows workstations
Interact with customers via telephone, email etc. providing technical support and problems solving abilities
Analyze customer problems and formulate plans of resolution
Identify, evaluate and prioritize customer problems and complaints
Support users on Windows, UNIX and Linux platforms
Maintains password security, data integrity, and file system security for the desktop environment
Assist employees with desktop application issues, including Microsoft, Adobe, Dial-Up and VPN etc.
Respond to help desk calls and problem tickets, following in-house procedures and escalation processes.
Utilize all technical resources to solve customer problems
Escalate unresolved calls to appropriate support specialist or service group
Serve as a point of escalation for other Helpdesk services agents
Required /Preferred Skills:
Min. 2 years experience working in a Helpdesk environment
Knowledge of Windows XP, 2000, Red hat Linux, desktop application, PC & Printer hardware repair an Linux platforms
Excellent written and verbal communications skills in Japanese/English
Strong customer service skills
Maintain a high level of teamwork and communication
Ability to perform several tasks simultaneously
Excellent command of English language
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