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[tlug] [OT]Help Desk

Hello Tluggers,


Hello.  This is Rena again.

My girlfriend is looking for someone like this below…do you know anyone??


Position: Help Desk Technician

Business Unit: IT Client Services

Work Location: Tokyo, Japan

Report to: Manager, IT Client Services

General Summary of Position:


The IT Help Desk technician will support internal employees globally via the telephone, remote access tools and through our ticketing system. The position requires desktop experience, including hardware builds, deployment and software installations.


Job Description:

􀀹 Desktop

􀂾 Troubleshoot and resolve hardware and software issues

􀂾 Setup/ Troubleshoot Linux and Windows workstations

􀀹 Help Desk

􀂾 Interact with customers via telephone, email etc. providing technical support and problems solving abilities

􀂾 Analyze customer problems and formulate plans of resolution

􀂾 Identify, evaluate and prioritize customer problems and complaints

􀂾 Support users on Windows, UNIX and Linux platforms

􀂾 Maintains password security, data integrity, and file system security for the desktop environment

􀂾 Assist employees with desktop application issues, including Microsoft, Adobe, Dial-Up and VPN etc.

􀂾 Respond to help desk calls and problem tickets, following in-house procedures and escalation processes.

􀂾 Utilize all technical resources to solve customer problems

􀂾 Escalate unresolved calls to appropriate support specialist or service group

􀂾 Serve as a point of escalation for other Helpdesk services agents


Required /Preferred Skills:

􀀹 Min. 2 years experience working in a Helpdesk environment

􀀹 Knowledge of Windows XP, 2000, Red hat Linux, desktop application, PC & Printer hardware repair an Linux platforms

􀀹 Excellent written and verbal communications skills in Japanese/English

􀀹 Strong customer service skills

􀀹 Maintain a high level of teamwork and communication

􀀹 Ability to perform several tasks simultaneously



􀀹 Excellent command of English language



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