RE: bug/tracking system

[Scott Stone <SStone@example.com>]

I'm afraid I'm going to have to disagree with your assessment of the
web-based thing.  what if you have a project where you're developing under
UNIX, your marketing people and customer support folks use Windows, and your
graphics guys use Macs?  they all need to know about "bugs", so they all
need some access to the system... so you could either make it web based, or
write a bunch of different OS-dependent clients.. which do you think makes
more sense? :)

As far as addressing the concerns of "receptionists" and "plumbers", though,
I don't think there are ANY bug tracking systems that adequately address the
main issues that these types of users present - I'm speaking of "excessive
makeup" and "ass cracks", respectively.

-----------------------------------------------------
Scott M. Stone <sstone@example.com>
Senior Technical Consultant - UNIX and Networking
Taos, the Sysadmin Company - Santa Clara, CA


-----Original Message-----
From: Stephen J. Turnbull [mailto:turnbull@example.com]
Sent: Thursday, May 17, 2001 11:18 AM
To: Scott Stone
Cc: 'tlug@example.com'
Subject: RE: bug/tracking system


>>>>> "Scott" == Scott Stone <SStone@example.com> writes:

    Scott> jitterbug, I have heard good things about.

Jitterbug, I have used.  I don't like it.

A lot of the problem is that it's web-based; I don't have anything
against _others_ using web-based interfaces, but I don't like them.  I
really prefer something that offers alternatives, but not much of
anything does, it seems.

The second problem from my point of view (as release manager) is that
it's hard to get a global perspective on what's going on.  It's
probably OK from the point of view of the "receptionists" and
"plumbers" who deal with the clients and the bugs, respectively.  But
management will find it hard to extract information about what kind of
bugs are happening and whether the fixes are addressing underlying
problems or just smoothing out the wrinkles while doing nothing about
the great gaping holes.

I don't know if anything is very good for that, though.

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