Re: [tlug] excessive packet loss

[Andy Hunne <andy@example.com>]

Hi Jack,

I work for a part of NTT-Com, and when our customers ring up to complain
about connectivity issues, that is exactly what they do.  Depends on the
company I guess, but you shouldn't really need to justify anything once
you inform them there is a problem.  Just verify that everything is fine
on your end first (cables, connections, settings), call them up and tell
it to them straight. 

Regards,

Andy Hunne

On Tue, 2002-02-26 at 04:42, Jack Morgan wrote:
> Sorry this isn't exactly Linux related but with all this network related
> discussion going on I thought I would ask...
> 
> I'm seeing excessive packet loss and as a result I'm getting very slow 
> connections. Just pinging my ISP's default gateway, I sometimes see 10-20%
> loss at good times and 60-80% at bad times. Besides capturing the output
> of ping, how can I show/demonstrate to my ISP this problem? 
> 
> My ISP is the previously mentioned cable internet company. 
> 
> Thanks,
> -- 
> jack_morgan					j-morgan@example.com
> 
>